To our valued patients,
As a result of your provider’s departure from HealthyU, your upcoming appointment has been canceled.
We understand that changes in healthcare providers can be challenging, and we are committed to helping make the transition as seamless as possible. While our Auburn, MA location will be temporarily closed effective July 1, 2026, we are pleased to share that a new provider is expected to join the practice in the future. We will provide additional details, including reopening information, as they become available.
In the meantime, HealthyU providers remain available at nearby locations to continue your care, and we encourage you to establish care with a new provider as soon as possible to help avoid any interruption in your healthcare. We look forward to welcoming patients back to Auburn in the future.
To schedule an appointment with a new provider:
- Schedule online here.
- Call our Contact Center: (508) 784-1278
Please note that, depending on your insurance plan, you may need to update your Primary Care Provider (PCP) selection with your insurance company.
Frequently Asked Questions
How do I schedule an appointment with a new provider?
You can schedule online here or call our Contact Center at (508) 784-1278 for assistance.
Which locations are accepting new patients?
- HealthyU – Worcester: 102 Shore Dr, Suite 403, Worcester, MA 01605
- HealthyU – Shrewsbury: 181 Main Street, Shrewsbury, MA 01545
- HealthyU – Sterling: 100 Leominster Rd, Sterling, MA 01564
Will my medical records transfer automatically if I stay with HealthyU?
Yes. If you establish care with another HealthyU provider, your medical records will remain within our system and will be available to your new provider.
How do I transfer my medical records to a provider outside of HealthyU?
You may request your medical records using the pop up chat feature on our website or by submitting a request through the Contact Us form below.
What happens to my prescriptions?
HealthyU may provide bridge care for up to 60 days to support continuity of care while you establish with a new provider. Please contact us as soon as possible if you need assistance with prescription refills during this transition.
What if I have an urgent medical need before I establish care with a new provider?
Please contact our office. Our team will help determine the most appropriate next steps and available care options.
What happens to my referrals, pending test results, or ongoing treatment plans?
Your new provider can review your medical history, test results, referrals, and treatment plans to help ensure continuity of care. We encourage you to establish care as soon as possible to avoid interruptions in your healthcare.
Do I need to notify my insurance company?
Possibly. Some insurance plans require members to select or update their Primary Care Provider (PCP). Please contact your insurance carrier directly to confirm any requirements.
How long do I have to find a new provider?
We recommend establishing care with a new provider as soon as possible to avoid interruptions in your healthcare. HealthyU may provide bridge care for up to 60 days; however, ongoing care should be transitioned to a new provider promptly.
Who can I contact if I have questions?
Please use the contact form below or call us at (508) 784-1278. Our team is available to assist you with scheduling and answer questions regarding your transition of care.
We appreciate the opportunity to participate in your healthcare and look forward to continuing to serve you.