Welcome to HealthyU. We’re honored to continue your care. As part of the transition of four Saint Vincent Medical Group practices to HealthyU in Massachusetts, our team is working carefully to ensure your experience remains as smooth and uninterrupted as possible. We know transitions can be stressful, and we’re here to help every step of the way. 

FAQ 

Why weren’t we notified? 

We understand that transitions like this can feel sudden. Saint Vincent Medical Group did send a mailer to notify patients, but we know some individuals did not receive it. We sincerely apologize for any confusion this may have caused. We appreciate your patience and are here to support you through the transition. 

Who is HealthyU? 

HealthyU is a patient-focused healthcare group dedicated to providing personalized, high-quality primary care. Our goal is to make your care experience seamless, supportive, and centered around your health needs as we continue integrating into the community. 

We’re grateful for your patience during this transition and look forward to caring for you. 

How can I access my patient portal? 

To access the HealthyU Athena Patient Portal, you can enroll at your first visit, by filling out the Contact Us form below, or by stopping by any HealthyU office. 

Your previous Saint Vincent patient portal will still show your past medical records, but it will no longer display future appointments or deliver messages to your provider 

Will my medical records be transferred automatically? 

Yes. All of your medical records have already been securely transferred to HealthyU. Your historical records remain visible in the old Saint Vincent portal, but ongoing care will now appear in the HealthyU Athena portal. 

How can I request medical records? 

To release your Saint Vincent Medical Group records, please contact their patient service center at (508) 936-3866, and choose option 2 for medical records.  

To release your records from any recent visits with HealthyU, please complete the form on our website here. 

I had an appointment scheduled— is that still happening? 

Yes. All upcoming appointments were transferred to HealthyU. If you’d like to confirm details, please reach out using the Contact Us form below or by calling us. 

I can’t get through by phone. How else can I get in touch with you? 

We’re currently experiencing higher-than-usual call volumes, which may result in longer wait times. For faster assistance, please use the Contact Us form below. Submissions are received immediately and routed to the appropriate team. 

How can I schedule an appointment? 

You can call or stop by the office during regular business hours to schedule an appointment, or use the Contact Us form below.

How can I request a refill? 

You can call, stop by the office during regular business hours, make a request through the portal, or use the Contact Us form below. Please allow 48-72 hours for refill processing and note that certain medications may require an appointment.

How can my pharmacy contact you? 

Your pharmacy can send a prescription refill request by faxing it to the number for your provider’s office. 

Auburn: (833) 764-5320
Shrewsbury: (833) 764-5390
Sterling: (833) 764-5935
Worcester: (833) 764-5340

What insurances do you accept? 

Credentialing efforts are actively underway for many insurance plans. While the contracting and credentialing process can take time depending on the health plan, we are working diligently to expand our network and ensure access for as many patients as possible. We’ll continue to provide updates as additional plans are added. You can view a list of our current in-network plans here.  

For specific coverage questions, we recommend contacting your insurance provider directly. 

How can I get a referral? 

We are currently completing credentialing with multiple insurance plans. Until that process is finished for your specific insurer, we may be limited in our ability to submit referrals on your behalf. 

If your insurance plan is already credentialed, you can request a referral by contacting your provider’s office. You may call, stop by during regular business hours, make a request through the patient portal, or use the Contact Us form below. Please allow 7–10 business days for processing.